Shipping Address Changed When Billing Updated

truepath

    So I just ordered new phone and I double checked the shipping address initially but after signing I had to update the billing address (I'm in the midst of moving so things are changing around) and all the sudden the shipping address is some weird hybrid of the billing address and the desired shipping address.

     

    I was literally just shown the order status page after placing it so what's the quickest way to make sure the device isn't shipped to the wrong address? (I mean if it was USPS it would forward but it's not).  I tried calling but the call center isn't open yet.  Should I just wait.  (Ok, I realize this will probably be moot by the time it's answered but I'm asking anyway).

     

    Is there any way to just have the shipping address changed without going through all the resigning and the like?-

     

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    Suggestion: add an undo this action button since your UI encourages mistakes like this.  The last action to finalize the order is the same action which checks you entered your credit card and billing address correctly (at least for me it was...maybe it depends on past choices).  This means if you have to fix mistakes like a mistyped CCN the moment you get past this hurdle things are finalized.  Indeed, I don't even remember seeing the shipping address on these final (after signing) pages but I may have missed it.

      All replies

      • tmo_marissa

        Oh my gosh, truepath -- I can't imagine what caused this bizarro hybrid address; but I don't believe that addresses can be updated once the order is complete -- this is a security measure that prevents someone from calling and claiming that your package is their package, and having it routed to another address so that they can take possession of your equipment. Were you able to reach out to our Care or T-Force team over the weekend and getting your order replaced? I definitely agree that an undo button could have gone a long way to help here; we will pass that feedback along!

        • tmo_mike_c

          Hi there.

           

          Just checking in to see if you were able to get in touch with our T-Force folks about your order. Please let us know if this was resolved. Thanks!