I just tried to purchase it and it was going to let me. Where specifically are you getting stuck?
Good morning, alphasquad209!
Is this the case you're referring to: OtterBox Symmetry Series Case for LG G7 ThinQ | Accessories at T-Mobile ? If so, are you able to purchase it now? If you're a current T-Mobile customer, are you logged into My T-Mobile when trying to purchase it?
Just checking in to see if you were able to go back and make the purchase. Please keep us posted on if it's working. Thank you.