Tracking ID shown unavailable


    T-Mobile Team,


    I switched to T-Mobile line with buy one get one offer and submitted my claim to on 06/21/2018. Tracking ID status was shown as "Received" for ~2 weeks but it turned out "Unavailable" since last couple of days.


    Can you please look into the same and advise the next steps. Also let me know a secure way i can share my Tracking ID

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