How do I make sure my EIP credit follows me from one tmobile account to another

rave264

    Hi,

     

    I currently have an EIP along with an S9 promotion on my line, and I'm trying to transfer my line to a Tmobile-One account. I'm trying to make sure that it's possible for the s9 promotional credit to get transferred as well. I spoke with someone via chat, and I was told it was not possible at all, but I had spoken to a previous tmobile person via chat previously, and I was told that it was possible. This was the reason why I went ahead and got my s9; but now I'm getting a different answer.

     

    Can I confirm if this is possible or not? I made a decision based on the information I was given, and now I'm being told the complete opposite.

     

    Thanks

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