This sounds a bit off. We utilize our partnership with Bell Canada to extend service to T-Mobile customers. I'm not seeing anything on my end that indicates we no longer have a partnership with them, instead, it sounds like you were provided misinformation. You may not be able to connect due to a provisioning issue. I'd recommend getting in touch with our T-Force team to have them review your account and make sure you're properly provisioned. I know you mentioned that you frequent the area and haven't had issues in the past but it truly sounds like a provisioning issue to me. You can work with T-Force via Facebook or Twitter.
Yes, it was bad information given to me by tech support. How frustrating!
Turns out the account had been (mis)flagged for fraudulent activity. Once
they realized the error, I was up and connected in about 2 hours.
I can't help but wonder if the tech I spoke to didn't know the answer and
just wanted to get rid of me. The tech who was able to identify and fix
the problem said there were no system outages anywhere.
While I'm stoked you were able to get answers and eventually make calls in Canada, a second call shouldn't have been needed. Thank you for updating me and I'm sorry this situation happened in the first place.