I had an Apple Watch plan and wanted to end that subscription and start a new Tablet plan but was advised by the CSR to just convert that plan over to a One Tablet plan and get issued a new SIM card.
I received a new SIM card in the mail, called and activated the account and noticing that I get 512kbps speed only through iPhone 7 and a Motorola G5 Plus.
Before anyone goes asking, I'm just going to be using this for data, no phone calls, I'll be getting a tablet in the very near future that I can pop the SIM in and I've tested the following.
1) My existing Tmobile One plan (non-tablet) gives me around 22mbps on my iPhone 7 and around 12mbps on my Motorola G5 Plus (both phones factory unlocked).
2) Tmobile One for Tablet plan gives me .5mpbs (or 512kbps) on both my iPhone 7 and Motorola G5 Plus.
I've talked to 2 different technicians and both of them have not been able to tell me why this new plan is throttled at 3g speeds. Both have tried to reprovision the account.
I have a feeling that this account somehow got provisioned to an older wearable plan that limits speed to 512kbps.
I've disabled hotspot on both phones during testing, I'm not using it as a hotspot for now. I want to make sure data is fast enough on the devices before I even consider upgrading the plan to a One Plus for Tablet.
Any help would be appreciated.
We'll definitely wanna make sure you have the right plan before you get your tablet. We're unable to see the plan you're on here on this forum. You're welcome to get in touch with our Care or T-Force team via the social links on our Contact Us page. They can take a peek at your account set up and make sure things are squared away.
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