Apologies for the changes.
We will certainly get the feedback passed along! It was initially a part of the partnership with Assurant, but as you know is not as of now, You are welcome to subscribe to Lookout Premium directly as it's not a fee we will be collecting, nor is the fee for Assurant. It's just optionally billed through us.
If you have any other questions, please don't hesitate to let us know, and as I mentioned, we will certainly pass the feedback along that it wasn't an ideal notification process.
So this post is almost a year old and your support pages and lookouts website still say lookout is free to tmobile customers who subscribe to the insurance program. So is it free or not to us customers who pay $15 a month for insurance?