Who can I contact o help fix the issue below? I have tried the credit department and tons of other customer representatives with 0 luck. This is really bothering me and it's not fair as I've been with T-Mobile for 7 years. I have tried emailing John's email maybe that will work. If it can't be resolved I will be closing my account and going to Verizon
I'm having a unique issue that's really about to take me away from T-Mobile and go back to Verizon.
My account has been active for 6 years and 10 months now and I love TMobile but now things are changing.
I moved to Verizon last year and closed all of my TMobile voice lines and left my tablet lines. Well I just recently decided I liked TMobile better and started transferring lines back to TMobile.
So far I've only transfered 2 of the 4 lines because now TMobile decided to change my account to requiredeposit per line which I have NEVER HAD THIS through the almost 7 years I've been with T-Mobile.
I have tried calling at least 6 times and spoke to multiple representatives with no luck. Everyone's giving me the walk around and telling me it's because of all different reasons. I'm told it's because I have bad credit yet they told me my credit was ran almost 7 YEARS ago and I was approved with no security deposit and no down payment on phones. Then I reached someone higher up in the credit department. They told me it's because in 2012 I had a TMobile dealer account(I used to work for TMobile) that supposedly I didn't pay the last bill. I did pay the last bill of 74 something on a payment arrangement however the rep is telling me it went to collections. I told her it was paid and never went to collections and TMobile is more than welcome to run my credit report and see for themselves. She informed me they can not rerun my credit unless I close the account and reapply in 3 months.
Nobody is willing to move this to someone higher up and if this can't be resolved I'll have to go back to Verizon. I don't think this is fair at all especially being here for almost 7 years. They did tell me with 12 months of on time payments I'd get the deposits back and the security deposit for future lines would be canceled. I don't agree I've been here for 7 years and now I need to be here for 8 years to get my account back to where it was? I've averaged 3 lines of these 7 years so TMobile has made alot of money from me.
Could you or someone please just fix my account so I can stay with T-Mobile and have my account back to normal? It can't be hard to just delete the deposit requirement. I mean I still get $0 down on phones and a $2100 credit limit for devices. Only thing that changed recently is I'm required to make a $250 deposit on every line.
Guess it comes down to how important is it for you to keep a 7 year customer? Will you delete the requirement or do I need to leave TMobile forever?
Thanks For You Time,