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Re: unlock phones that got locked again
tmo_amanda Jul 6, 2018 11:49 AM (in response to triaha25)- Member Since: Oct 4, 2012
Hey, triaha25!
It sounds like everything after the master reset has been a headache . In your situation, what needs to happen is an escalation ticket needs to be filed. Do you know if this has been done yet? If not, our pros over at T-Force (our social media care team) can help get this filed for you. You can reach them via Facebook or Twitter.
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Re: unlock phones that got locked again
tmo_chris Jul 9, 2018 9:20 AM (in response to triaha25)- Member Since: Nov 19, 2011
Just checking in here to see how things are going. Did you get a chance to speak with our T-Force folks as tmo_amanda suggested?