Why would Apple BOGO offer be denied due to insurance claim?

mendoza7109

    I followed every step and everything was good until I was told I no longer qualify due to insurance claim I made about a month after purchase. The reason for denial was because I did not purchase a qualifying device, in which I did. Rep told me it was because of the certified pre-owed device I received from insurance company. Isn't that the reason why I have insurance for? Where on the terms does it say "your phone cannot be stolen during 8 weeks". Can anybody help me?

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