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It's not an automatic payoff, there are certain requirements (specific carriers, ports, etc.) that need to be switched as well as some info to fill out. Did you initiate the reimbursement process at time of activation?
Happy Monday, Herb!
Just checkin' in to see if you've looked over Lauren's reply. I also wanted to pass along some helpful information when submitting your reimbursement: Carrier Freedom™.
We're still around if you have any other questions!
Have you taken a look at the link above? Please keep us posted if you have any questions.