My sim card stopped working.


    My sim card stopped working. I need to activate a new sim card. But I can't because the passcode I have written down is not working and in order to get a new passcode I need to receieve a code via SMS and my sim card is not working. This is a bit of a flawed system.

      All replies

      • tmo_marissa

        Re: My sim card stopped working.

        Hey, lakehouse1313! Sorry to read that you bumped into this catch-22. Have you already been able to address this? In this situation, we'd need you to Contact Us and work with a team with account access who can verify your account details -- or if that PIN/Passcode still isn't matching, and you're not able to receive a One Time Pin sent over the phone to confirm your identity, then the next step would be to visit a retail location with your photo ID. I know that these restrictions can be inconvenient, but I promise they're in place for your safety. I hope it hasn't been too much of a hassle!