T-mobile promotion credits not being applied to my account

johnnydec1

    I purchased the S9 in March under the promotion TM98.

    Sent in my s7 as trade in which was acknowledged as being received

    Two weeks later my new phone developed a blue line on the screen and had to be sent back

    the rep I talked to sent me out a new phone and I sent the defective one back.

    Found out the marked it as a remorse return, IT WAS A DEFECTIVE phone not a remorse purchase!

    Called 3 times to get credit and keep getting "your case is being escalated "

    I get the credit but I should not have to call every month

    How can I talk to someone on the ESCALATED  office.

    John

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