BEING CHARGED FOR INACTIVE LINES

ryonee

    PLEASE can someone tell me, why cant customer service REMOVE any of the lines that are INACTIVE.

    These lines are INACTIVE because we RETURNED / JUMPED the devices.

    There is NO reason that I should be charged for mobile line services that I CANT EVEN USE CAUSE I DONT EVEN HAVE THE DEVICES.

    THIS IS FRUSTRATING ME.

    Because it has been almost A FULL YEAR that Ive been trying to even do this.

    Apparently their customer service has NO IDEA on how to do this, or theyre trying to lock you into lines by trying to be slick.

    IM SO sick and tired of this.

    If this continues to happen, Im just going to switch services to somewhere else, because this is getting too much.

    How are you charging me $159 for something that does not exist. PLEASE tell me.

      All replies

      • tmo_mike_c

        Re: BEING CHARGED FOR INACTIVE LINES

        Oh boy, that totally should not be happening. Are this lines still showing up on your bill with charges tied to them? You may want to run this by our T-Force team and have them check this out further. They can be reached through the Facebook or Twitter links in my badge or on our Contact Us page.