AT&T Unlocked HTC One M9 mobile data not working

hachem10 Jul 2, 2018 12:12 PM

Member Since: Jul 2, 2018

I recently bought an HTC One M9 that was on AT&T, and I processed an unlock for it. The weird thing about it was that I put in my T-Mobile sim card in the phone and it did not ask for the unlock code that I got from AT&T. So I'm guessing that it was just unlocked then, but the mobile data does not work. I can make and receive calls and texts just fine. I went into the settings and put in the T-Mobile APN settings that are listed online and the mobile data still would not work. The phone is clean esn. Please, I need some help. Thank you

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Re: AT&T Unlocked HTC One M9 mobile data not working

smplyunprdctble Jul 2, 2018 12:29 PM (in response to hachem10)

Member Since: Jul 15, 2011
Network, APN, VoLTE: HTC One M9

I'm assuming you're using these APN settings?

The two possible answers are:
1) You don't have the APN entered correctly
2) Your device doesn't have the bands to connect for T-Mobile

The fact you can make calls suggests you should get at least 2G internet on the device (which is about the same level of "useless"). But, my research on gsmarena suggests it has the appropriate bands to use it. So, it's gotta be #1.
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- Re: AT&T Unlocked HTC One M9 mobile data not working
  
  hachem10 Jul 2, 2018 6:23 PM (in response to smplyunprdctble)
  
  Member Since: Jul 2, 2018
  
  Yes those are the APN settings i am using. I double checked to make sure i typed them correctly and i did. Im not sure what the problem is. But i appreciate the help. Thank you
  
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  - Re: AT&T Unlocked HTC One M9 mobile data not working
    
    tmo_chris Jul 5, 2018 9:07 AM (in response to hachem10)
    
    Member Since: Nov 19, 2011
    
    smplyunprdctble has some good suggestions here. Another thing it could be is that your line for some reason just does not have an internet feature attached to it. Please contact us when you have a moment so we can do an audit on your account to ensure everything is set up correctly.
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  - Re: AT&T Unlocked HTC One M9 mobile data not working
    
    tmo_marissa Jul 9, 2018 8:15 AM (in response to hachem10)
    
    Member Since: Sep 7, 2016
    
    Hey there! Just wanted to check back and see if you'd had a chance to reach out to a team with account access over the weekend -- were we able to confirm that the provisioning on your account was correct?
    
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Re: AT&T Unlocked HTC One M9 mobile data not working

tmo_mike_c Jul 11, 2018 9:01 AM (in response to hachem10)

Member Since: Jun 25, 2012
Hello!

Have you taken a moment to contact our care team to make sure your account is set up correctly? Please let us know. Thanks!
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