Custom Voicemail Greetings Not Working


    I am looking for an update on my ticket I opened about uploading voicemail greetings. It has been several weeks and I still do not have any update, nor does the feature seem to work as expected. When I place a file in the UPLOAD field, it never gives me the option to save and continue. There was a ticket opened, but apparently there is no easy way for me to review the ticket or see the status.


    Can you let me know the next step on using this feature? you access the feature through the MYTMOBILE portal by clicking on the line, then CHECK VOICEMAIL, then SETTINGS, then CUSTOM GREETINGS

      All replies

      • tmo_marissa

        Hey, magenta4793591! I tried to walk through these steps to understand better where you're bumping into trouble. I get to this section:VM1.PNG

        and I click the blue link that says +Add Custom Greeting.
        Then I get this pop-up:


        and so I click Choose File.
        I don't actually have any MP3 files on my work laptop, so I had to stop there -- but can I ask, once you select an MP3 file from your computer/laptop, are you not seeing the magenta Save button in the bottom right corner? Or do you click it, but then nothing happens?

        Lastly, do you have the ticket number you received? While we aren't able to file or escalate tickets from this public user forum, we can check status so I'm happy to take a look at that for you if you like!

          • magenta6375885

            I too am having the same issue with the "Save" button in the lower right corner not turning magenta after uploading a greeting and enter a PTN for those I wish to hear this greeting. If your T-Mobile app worked on my Windows phone, but the only ones I could find were in some other language or just allow me to add money to my service, I could have used tried it.



            Separate topic, how can i forward selected number who call me (like any 800, 866, etc) to a different PTN?

          • tmo_mike_c

            Hi there.


            Marissa posted some awesome steps and screenshot. Can you take a peek and see if that helps you out? Thanks!

            • tmo_amanda

              Good morning, magenta4793591!


              Just swinging by one last time to see if you've had a chance to look over the steps Marissa posted a few days ago. Can you give that a shot and see if it works for you?

              • rusntw

                Re: Custom Voicemail Greetings Not Working

                same here, magenta button is not active, it does nothing when you click on it

                  • magentatechie

                    Re: Custom Voicemail Greetings Not Working

                    Oh dear!  That's certainly no good! Have you tried using the Visual Voicemail app to set up your greeting?  Open the app, click the 3 dots in the upper right hand corner, then select Settings.  The first option here is your greeting.  (For example, mine says "Default") Tapping here will take you to a list of available greetings.  To record a new one, tap the microphone in the upper right hand corner.  Once finished, tap the greeting to add a check mark and set as the primary greeting.  Hope this helps!