Device Unlocking Problem

magenta5324972

    Hi and Thanks For helping me, I have the problem when through the App request Unlock Phone, i got error:

    Unlock Failed

    Unlock Failed: This device is not eligible for unlock. for device Unlock eligibility details go to .....

    someone here help me?

    i have proof i bought the phone at full price on the Motorola.com/us, please help me someone, T-Mobile Support agent

    thanks

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