video not streaming since switching over to military one plan

magenta5319923 Jul 5, 2018 8:01 AM

Member Since: Jun 23, 2018

I've been to 2 Tmobile stores and was there for 3 hrs at each store with multiple people trying to help me without success. I've had 4 tickets open and talked to the so called specialists who all say it's all good on their end and that it will work in 24 hrs. It has been over 2-3 weeks and still no solution.

I continue to get the same suggestions and nothing helps. Through this community the only thing that seemed to work was switching to another plan and then switching back to military one. I'm the only one on the plans that this is happening to. there are 5 of us on the plan. ITS not the PHONE as they switched SIM cards and all and still doesn't work

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Re: video not streaming since switching over to military one plan

drnewcomb2 Jun 24, 2018 3:50 AM (in response to magenta5319923)

Member Since: Mar 9, 2014
What videos are not streaming? YouTube? Netflix? Home security system?
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Re: video not streaming since switching over to military one plan

magentatechie Jun 24, 2018 12:47 PM (in response to magenta5319923)

Member Since: Sep 20, 2017
Forgive me, but does that mean that you spoke with technical support specifically, as it might be a provisioning error that they can correct? Did T-Mobile try switching the plan and changing it back for you?
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Re: video not streaming since switching over to military one plan

tmo_marissa Jun 26, 2018 8:08 AM (in response to magenta5319923)

Member Since: Sep 7, 2016
Hey there, magenta5319923! I know it's been a few days since your initial post -- how are things going with this? Are you still having trouble, or have you been able to get this ironed out?
Would you be able to give us a few more details about what's happening when you try to stream video? It sounds like you've invested a ton of time into this -- if the tickets that have been opened haven't successfully resolved the issue, then they should be re-opened/escalated for sure! We're not able to make account changes from this public user forum, but we can look up a ticket result if you still have any of those ticket numbers -- and our T-Force team on Twitter/Facebook should be able to re-open them if needed!
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Re: video not streaming since switching over to military one plan

tmo_chris Jun 28, 2018 9:48 AM (in response to magenta5319923)

Member Since: Nov 19, 2011
Just wanted to check in here to see how things are going. Please let us know if you still need help with this.
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Re: video not streaming since switching over to military one plan

tmo_mike_c Jul 2, 2018 9:16 AM (in response to magenta5319923)

Member Since: Jun 25, 2012
Hey!

Did you still need help at all? Please give us a reply and keep us posted. Thanks!
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