Are you sure this is still the case? I have screenshots with support that state otherwise.
If you look at my account history you can see where I have called in multiple times and through support messages I have been told the following :
1. It is in process - never done
2. It can't be done
3. Directions to add account nicknames which was was done when I first joined.
I have 4 lines and they all come up with a single name......I would like each one to be unique when dialing a landline. Is this possible?
My previous carrier allowed me to change the caller ID through the support site.