install Digits on my iphone 5s/ PC app can't hear voice

jlzhang Jun 23, 2018 9:34 PM

Member Since: Dec 8, 2017

I want to install the Digits App on my iPhone 5s (currently t mobile, was unlocked from ATT). But the apps offered from the DIGITS web are only for windows and MacOS, no ios app. I couldn't find it in my app store. How can I use two phone numbers in one phone then?

I installed the windows app in my computer. I could hear the dialing sound but couldn't hear the other party when they pick up the phone. I tested it using another phone from my family and we were in the same room. I can play voice mail and text though.

When trying to make test I tried to type "Testing from T mobile app", all the "m" characters were missing. However, if I change the "m" the capital "M" the letter appear.

Any suggestions on all these problems?

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Re: install Digits on my iphone 5s/ PC app can't hear voice

tmo_mike_c Jun 25, 2018 3:42 PM (in response to jlzhang)

Member Since: Jun 25, 2012
Hmm. Is your 5s running at least iOS 9? I know that models an early one, but that could be the reason you're not seeing it in the app store.

Can you try uninstalling and reinstalling the app on your computer? After that, give it a restart then test out the audio.
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- Re: install Digits on my iphone 5s/ PC app can't hear voice
  
  tmo_lauren Jun 27, 2018 3:42 PM (in response to tmo_mike_c)
  
  Member Since: Jul 14, 2011
  
  Hey there!
  
  Just wanted to check in on the suggestions made above by MC!
  
  -Lauren
  
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- Re: install Digits on my iphone 5s/ PC app can't hear voice
  
  jlzhang Jun 28, 2018 10:52 PM (in response to tmo_mike_c)
  
  Member Since: Dec 8, 2017
  
  my iPhone is ios 11.4,
  my computer is MS Surface Pro with windows 10 64bit.
  I have download the 64 bit version of DIGITS again and reboot my computer still have problem.
  I can review my voice message.
  I can call other phones but NO sounds on either end.
  I can text to another phone but NO text received on my PC end.
  When someone call my phone, the PC end rings. But if I picked up using my phone, the PC end continues to ring for at least 15 seconds. I need to click cancel in the PC end to end the ring.
  
  I was hopping this service (adding a DIGITS number to my current phone) is better than having a google voice.
  However, end up quite disappointed after a couple days attempt. Even when my one DIGITS number not working in a computer.
  I will try my ipad the other day, may report again after the try.
  
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  - Re: install Digits on my iphone 5s/ PC app can't hear voice
    
    tmo_amanda Jul 2, 2018 11:09 AM (in response to jlzhang)
    
    Member Since: Oct 4, 2012
    
    Hey, jlzhang!
    
    Thank you for getting back to us. If you go here: T-Mobile DIGITS on the App Store are you able to download the app on your iPhone?
    
    As far as the sound goes through the DIGITS web portal, have you ever been able to hear others or is this your first time setting the service up? Are you able to login to the DIGITS website to see if things are working on that side (here are the steps to do that). Let me know how it goes.
    
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Re: install Digits on my iphone 5s/ PC app can't hear voice

tmo_mike_c Jul 5, 2018 8:05 AM (in response to jlzhang)

Member Since: Jun 25, 2012
Hi there!

Just checking to see if you've had the chance to try Amanda's suggestion. Please let us know. Thank you.
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Re: install Digits on my iphone 5s/ PC app can't hear voice

jlzhang Jul 7, 2018 1:35 AM (in response to jlzhang)

Member Since: Dec 8, 2017
I have downloaded the iPhone app and it works. I still can't have any of my computers hear the voice from the other side and vis verse.
I am able to log in the website but same as using the 64bit app on two computers.
1. Can't hear the voice from either end.
2. Can send messages but never receive any message.
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Re: install Digits on my iphone 5s/ PC app can't hear voice

tmo_mike_c Jul 9, 2018 6:46 AM (in response to jlzhang)

Member Since: Jun 25, 2012
Are both of these computers running Windows 10? This'll need to be escalated to our Tech Care team so they can file a Trouble Ticket. I'm guessing the audio does work when you're trying to hear sounds outside of using DIGITS?
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- Re: install Digits on my iphone 5s/ PC app can't hear voice
  
  jlzhang Jul 9, 2018 11:05 AM (in response to tmo_mike_c)
  
  Member Since: Dec 8, 2017
  
  Mike,
  Yes, they are both 64-bit win 10. One surface pro and one Lenovo all-in-one.
  
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  - Re: install Digits on my iphone 5s/ PC app can't hear voice
    
    tmo_mike_c Jul 9, 2018 12:11 PM (in response to jlzhang)
    
    Member Since: Jun 25, 2012
    
    Alright, I appreciate that. Have you run this by our Tech Care folks? They should be able to file a Trouble Ticket and get our DIGITS team involved to figure this out.
    
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  - Re: install Digits on my iphone 5s/ PC app can't hear voice
    
    tmo_amanda Jul 11, 2018 3:36 PM (in response to jlzhang)
    
    Member Since: Oct 4, 2012
    
    Happy Wednesday, jlzhang!
    
    Just swinging by to echo MC's question. Our Tech Care team needs to get a ticket filed with our Engineers to figure out why this is happening. If you haven't done so, please give them a call via 611 so a ticket can be filed.
    
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