problem with t-mobile app

jprecilio

    The t-mobile app on my phone will not work. I have installed it several times and restated my phone several times as well, but it still wont work. When I open the app it gives me 5 options: Review balance, refill, call us, change plan, and add services. When I select review account details it just shows a blank page with "account details" on top. Anything I can do to get this working? It's an iphone 6 and we just switched from AT&T to TMobile last week.

      All replies

      • courtneypeyton

        Re: problem with t-mobile app

        Hello! Are you the account owner by any chance? Only the account owner can view everything like account details in the app. Also, have you tried using the computer tmobile website to sign in? If so are you experiencing the same issue there?

          • jprecilio

            Re: problem with t-mobile app

            I am the account owner, and I have no problem accessing the account on the computer.

                On Saturday, June 23, 2018, 2:27:38 PM EDT, courtneypeyton <no-reply@t-mobile.com> wrote: 

             

                

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            T-Mobile Support

             

             

             

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            problem with t-mobile app

             

            reply from courtneypeyton in Magenta Lounge - View the full discussion

             

            Hello! Are you the account owner by any chance? Only the account owner can view everything like account details in the app. Also, have you tried using the computer tmobile website to sign in? If so are you experiencing the same issue there?

             

            Reply to this message by replying to this email, or go to the message on T-Mobile Support

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              • tmo_lauren

                Re: problem with t-mobile app

                Hey there! I'd love to help you get this figured out!

                 

                Are you using a T-Mobile iPhone, or are you using an unlocked AT&T iPhone from when you switched?

                 

                -Lauren

                  • jprecilio

                    Re: problem with t-mobile app

                    I'm using the iPhone  from AT&T

                        On Monday, June 25, 2018, 6:18:55 PM CDT, tmo_lauren <no-reply@t-mobile.com> wrote: 

                     

                       

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                    T-Mobile Support

                     

                     

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                    problem with t-mobile app

                     

                    reply from tmo_lauren in Magenta Lounge - View the full discussion

                     

                    Hey there! I'd love to help you get this figured out!

                     

                     

                     

                    Are you using a T-Mobile iPhone, or are you using an unlocked AT&T iPhone from when you switched?

                     

                     

                     

                    -Lauren

                     

                    Reply to this message by replying to this email, or go to the message on T-Mobile Support

                    Start a new discussion in Magenta Lounge by email or at T-Mobile Support

                    Following problem with t-mobile app in these streams: Inbox

                     

                     

                    This email was sent by T-Mobile Support because you are a registered user.

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              • tmo_mike_c

                Re: problem with t-mobile app

                Are you using the phone you got from AT&T or did you trade it in for a T-Mobile branded device. Our T-Mobile app should work properly with a T-Mobile phone.

                  • jprecilio

                    Re: problem with t-mobile app

                    I'm using the iPhone from AT&T

                        On Monday, June 25, 2018, 6:13:39 PM CDT, tmo_mike_c <no-reply@t-mobile.com> wrote: 

                     

                        

                    |

                     

                    T-Mobile Support

                     

                     

                     

                    |

                    problem with t-mobile app

                     

                    reply from tmo_mike_c in Magenta Lounge - View the full discussion

                     

                    Are you using the phone you got from AT&T or did you trade it in for a T-Mobile branded device. Our T-Mobile app should work properly with a T-Mobile phone.

                     

                    Reply to this message by replying to this email, or go to the message on T-Mobile Support

                    Start a new discussion in Magenta Lounge by email or at T-Mobile Support

                    Following problem with t-mobile app in these streams: Inbox

                     

                     

                    This email was sent by T-Mobile Support because you are a registered user.

                    You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

                       

                     

                     

                     

                      • tmo_lauren

                        Re: problem with t-mobile app

                        Unfortunately that's going to be our likely culprit.

                         

                        Do you have a T-Mobile device available to test your SIM in to see if the issue duplicates? Unfortunately a lot of unlocked devices just won't be fully compatible with our app and will yield results like you are seeing.

                         

                        -Lauren

                    • tmo_marissa

                      Re: problem with t-mobile app

                      Hey there! Just wanted to check back in and see if you'd been able to do the SIM test Lauren recommended. While the issue is very likely device compatibility, that's the way to know for certain.

                      • tmo_mike_c

                        Re: problem with t-mobile app

                        Hi!

                         

                        Have you tested your SIM in a T-Mobile branded phone? Please let us know the results. Thank you.