Oh, sorry to hear this happened, but we totally wanna make sure you get your service back. We will need folks that can access your account for you. Do you have a Facebook or Twitter account? If so, you can reach out to our T-Force team via the social media links in my badge or on our Contact Us page. They can dive into this further and help sort this out.
I called the T mobile contact number and they told me that, for some reason, there was a glitch in my account and that while it was on for a day t mobile decided to turn it off or cancel it because it wasn't supposed to be opened. Verizon did not allow my number to go through therefore, they decided to cancel my account. However, I only got to use my prepaid account for one day I was told that I was going to get a refund it has been 2 weeks already and nothing. Hope to once again call them to see what is going on, I never thought it would be this hard to change carrier.