Roaming charges in Alaska

magenta5208068

    Hi,

    My mom used her t-mobile phone while on her trip to Alaska. We were shocked when the bill came up. The charges were about 306$ for about 50 mins of total talk time on the whole trip. I called up support and they took a week to get back to me only to tell me that there is roaming charges for using the phone in Alaska. WTF! Roaming is free in Canada and Mexico but not in Alaska. Is that true? I dont know what to do with this charge! This is the exact kind of BS that made me switch from ATT in the first place.

    FYI, Mine is POSTPAID account.

     

    Also, Please advice what my options are to lower those charges!

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