Hey, jbryankelly! It's super strange that the CellSpot didn't want to reconnect when it was working just fine before! The first thing I can think of, right off of the top of my head, is that 4G LTE CellSpot status lights & ports says that when the power indicator is flashing green & the internet indicator doing anything, it means that the CellSpot is still initiating, which can take up to two hours -- did you have a chance to test it out for that long (maybe overnight, so that you're not interrupting your own access)?
For the second configuration you mentioned, with a flashing green power indicator and orange internet indicator, the steps provided are as follows:
ISP outage or 4G LTE CellSpot is not connected correctly.
- Confirm 4G LTE CellSpot is set up correctly to the router or router/modem combo unit. If it is set up correctly, it is an Internet issue. Contact your ISP for further assistance.
- Contact your ISP to ensure ports UDP 500, UDP 4500 and UDP 123 are opened and to have the device placed in a DMZ.
The T-Mobile store replaced my CellSpot with a CellBooster and the CellBooster is working great, I have had 0 problems with dropped calls or missed calls since adding the CellBooster to my home. I would recommend if others are having difficulty with t-mobile in the area or home they ask for the CellBooster and skip the CellSpot.
Benefits of the CellBooster over the CellSpot
— only takes a few minutes to install rather then hours
— reboots quickly when needed
— easier to understand lcd displays
— does not expose your wifi network to public sharing
No, that's right! That's what happened to me. I had to pull the power and it started the initialization process all over again. It took no less than 15 hours until it was up and running again.