I just ported over my phone number from another carrier to a brand new phone, and I've had a whole host of problems trying to get things set up; most of which I'm pretty sure stems from not being able to make a T-Mobile Account ID. At first everything was great. The porting over process was straight forward, and got a text message confirming my number and saying everything was good to go an hour or so later. I then download the MyT-Mobile app so I can access my t-mobile account and create an ID. T-Mobile app tried to "get my info" and then told me the app was "hitting rough waters" and had technical difficulties. I waited 2-3 hours checking back off and on, still down. I tried making a payment by texting the number given to me when my number was confirmed, system never replied on what to do next. I then tried MyT-Mobile.com, logged in with my account I had made prior and it immediately prompted me that I needed to link my phone number. I typed in my number, the system said it sent me a free text message with a confirmation code for security reasons. I never got a text message. I clicked resend code several times, still never received a text. I tried several times more from the beginning, and still no text with the confirmation code. So I'm out of options on my end to try, as a day later the myt-mobile app is still down. I have the $3/month pay as you go plan. If I can't link my number to a t-mobile account, then I can't add money for my plan, which pretty much means I no longer have a phone. What makes things worse is I'm leaving on vacation in 2 days so I need help with this asap. What can I do to link my phone and get a T-Mobile Account ID?
on a side note, I was messing around with my phone, and I tried to call it, to see if it would go through. I got "this number is not available to take calls at the moment, sorry for any inconvenience." I then tried to call from my phone and it said "your wireless carrier does not allow calls to this number, sorry for any inconvenience." I then immediately got a text saying my monthly payment is due as I did when I my number was first confirmed. I tried again with a couple other numbers and the same thing every time; carrier does not allow calls followed by a "your payment is due" text. So I can receive text messages from t-mobile. Why the confirmation code never came in, or any of the "text *### to pay" messages never responded, I have no idea.