Thanks for creating your own thread (I saw your comment on a different coverage thread) with more detail on what's happening with your signal in Sacramento. Working with T-Force is highly recommended so I'm happy to hear that's already in the works even though better news would be great. Do you have any of the ticket numbers that were filed with our Engineers? I'd like to take a closer look at what they have to say about the area. From what you're describing, it sounds like there is congestion in the area, but again, I'd like to dig a little deeper into what the Engineers response was so we can figure out what your next steps may be.
Tickets 19876988 and 19941059
The only answer I was given was "The ticket came back resolved but it looks like we are looking to update, improve and better the coverage...in about 8/31/2018."
But that's really a non-answer, now isn't it? It didn't in anyway address why my perfectly fine service suddenly tanked. Or why it was better in the morning, and worse later - I asked specifically about congestion twice, and was once told flat out that it wasn't a problem, and the second time given a more lukewarm answer along the lines of "well, it hasn't been noted". And T-Force never answered my question about whether or not I was being de-prioritized because I was a prepaid customer, which would add to the problem.
Thanks for getting me those ticket numbers, magenta5243050! I checked out the notes from our Engineers and understand what you mean by non-answers. Perhaps I can give you a little more information, but first I'd like to address the deprioritization - what type of prepaid plan are you on and how much data have you used in your billing cycle?
Ticket #19941059 - Our Engineers stated that the tower that services the home address you gave the Tech Support rep has been experiencing congestion (it's noted in the ticket so I'm not sure why you were told "no") which could explain why your speeds were so fast and then went downhill. While they said L1900 will be added by 8/31, they're also adding L700A on 8/16/18. I totally get that it doesn't help your data speeds right now, but luckily your phone supports both network upgrades that are coming soon and you'll be back up to speed in a few months.
If I had any other info to pass your way about the speed degradation, I would absolutely share it. If you have any questions about the information I provided, I'll do my best to answer them!