Yikes, magenta5242182 and sorry for the delay -- that's not the welcome we want for any customer.
When your port is processing; there can be a period of service interruption/intermittent service -- but based on what you're describing, it sounds like your number needed to be rebroadcast? This is something that an internal team would need to initiate, I'm sorry that you were advised to visit another location -- were you in one of our corporate stores?
I sincerely hope that this has been resolved by now; I know it's been a few days. Please let us know how things are going!
Like Marissa mentioned, we sincerely hope this has been resolved by now, but wanted to check in again to make sure!
Hey there! I know it's been over a week, so I'm hoping we haven't heard back because all is well. Please let us know if you still need help! Thanks!