OK, here's my story:
I bought an iphone 8 plus from a T-Mobile customer. The phone is brand new, not yet activated and he already paid it off. I activated it 2 days ago and using it with my T-Mobile sim. There's no issue.
However, I will need to travel out of state for a month on next monday and will need to unlock the phone to use it abroad. I made 3 calls and met 3 different reps. They all confirmed that they submitted the request to Apple to unlock and my phone will be unlocked soon. I ended up receive 2 rejection emails that my phone cannot be unlocked due to:
IMEI must have usage by the mobile number requesting the unlock code and the account must have a minimum of two monthly service payments since first use of requested device.
The point is, I activated the phone and using it with my request number for 2 days.
Regarding "the 2 monthly service payments since first use of requested device", I think it's just ridiculously and I don't know the reason behind that. Why does it have to be "since first use of requested device"? I've been a TMobile customer for more than 10 years but I "don't have enough 2 months" just because I have to go out of state on next week.
Can someone tell me what I need to do in this case to have my phone unlock? Thanks,
Manage your T-Mobile account