Email to Text blocked if it has photos

loris2111

    Our security cameras are set up to send an email alert and they include a photo from the camera. We just switched from verizon to T-Mobile and they stopped working. I changed the email address to PHONENUMBER@tmomail.net. A single test message without photo's works fine. Any messages with photo's is being blocked, see below. Any help would be appreciated.

     

    This is an automatically generated Delivery Status Notification.

     

    Delivery to the following recipients failed permanently:

     

    * XXXXXXXXXX@tmomail.net

     

    Reason: There was an error while attempting to deliver your message with [Subject: "Network Video Recorder: line crossing D1 "] to XXXXXXXXXX@tmomail.net. MTA p3plsmtpa11-10.prod.phx3.secureserver.net received this response from the destination host IP - 64.235.154.105 - 550 , 550 permanent failure for one or more recipients (XXXXXXXXXX@tmomail.net:blocked)

     

      All replies

      • tmo_lauren

        Re: Email to Text blocked if it has photos

        Sounds like for whatever reason the domain is getting flagged as spammy when an MMS goes out! What we would suggest doing is reaching out to T-Force or customer care (T-Force links can be found in my signature, they are on FB and Twitter!) and have them file a ticket so the domain can be considered for a whitelist!

         

        -Lauren

        • loris2111

          Re: Email to Text blocked if it has photos

          I did reach out to customer care and they had me change the Access Point Name to make the IPV4 instead of IPV6. That didn't help at all. If I have the cameras email to my Gmail account all is fine. It will send plain text through via the tmomail.net but not with photo's attached. I asked about whitelisting the domain and was basically told it was an issue with the NVR sending... NOT T-Mobile blocking and that I need to update the "APP" which there is no app to update.

            • tmo_lauren

              Re: Email to Text blocked if it has photos

              An IPV4 to IPV6 change won't address the possible spam flag and need to whitelist, it would have to be a ticket. It's a pretty rare occurrence, so it's not uncommon for a rep to not know a ticket is the route to take.

               

              I would suggest T-Force, they can be reached out to on FB or Twitter, links are in my signature. Their team has filed several of these ticket types and so long as the ticket is properly filed, it will make its way to the team who handles whitelisting!

               

              -Lauren

                • tmo_lauren

                  Re: Email to Text blocked if it has photos

                  Sounds like you reached out, awesome! Tanya your awesome rep sent me a follow up and sounds like she is getting the ticket filed properly!

                   

                  Let me know if you run into any issues and I'm glad you were able to get in touch with T-Force!

                   

                  -Lauren

                    • mhermin

                      Re: Email to Text blocked if it has photos

                      Halo, we got the same problem and reaching out to through the FB from your link. I even told the cs about your solution here. But he instead of Tmobile whitelisting our email, the clients need to make ticket, each of them, to Tmobile to get our email whitelisted for their number...??? If that's the case, they just need to whitelist us from their cell settings...We're talking about hundreds of people here. And this is just happened recently.

                       

                      Kindly help! *cries*