So I switched from Verizon to Tmobile and brought 5 lines with me. I was told that all devices would be paid off. Not to pay anything until I received the final bill. So I go in today and get help on doing the freedom plan for reimbursement on the phones. Then I'm told the V30 disnt eligible. Now they call me and tell me they wont pay off the devices because the bill is past due. Of course it is because I was told to wait until the final bill to do the freedom submission.
Also told that the tablet and apple watch will not be paid off either. Totally mislead!!!
Really regretting switching over. Our service is nowhere near what we had with Verizon and now I'm gonna be stuck paying everything off thru verizon plus stuck with a tmobile bill.
Manage your T-Mobile account