Setting up 4G LTE Cellspot

patrickjunior

    Hi,

     

    I was just sent a 4g LTE cellspot from T-Mobile to help with the low cell signal that I have in my home. It seems pretty easy to set up, however, when I went to my modem (which I have via Spectrum), I saw that there was only one ethernet port and this was taken up with my router. Now, on my router there are a number of ethernet ports that are designated as "LAN" ports, but there is only one yellow "WAN" port. Can I plug the Cellspot into one of the LAN ethernet ports on my router, or do I need to buy an ethernet switch or something so that I can more or less multiply the number of WAN ports on my modem?

     

    I am completely new to this so any advice will be most appreciated. Thanks!

      All replies

      • smplyunprdctble

        Re: Setting up 4G LTE Cellspot

        According to what I'm reading, plug the yellow cable from the yellow WAN port on your cellspot to any port in your router (not directly to your modem).

          • patrickjunior

            Re: Setting up 4G LTE Cellspot

            Thanks for the response!

             

            Well, that would certainly be great if it were the case—and perhaps it is. However, I’ve had mine plugged in to one of the LAN ports on my router for about 6 hours, and the power and internet lights are still blinking (which, according to the troubleshooting guide means it can’t connect to the internet).

             

            Where did you read that info? Perhaps I can take a look and see if it speaks to my particular situation at all.

              • smplyunprdctble

                Re: Setting up 4G LTE Cellspot

                The setup guide located here:

                 

                4G LTE CellSpot V1

                1 of 1 people found this helpful
                • irbrenda

                  Re: Setting up 4G LTE Cellspot

                  i have next exact same issue.   I am actually replacing my unit because it no longer would complete setup after a power failure in my house.  Today  I set up the unit again and after 6 hours, same thing: green blinking power light and blinking amber Internet.  Well I was told it will take up to 72 hours to complete because I too have Spectrum.  Is that really the issue???

                   

                  I am about to give up.  I have a Ubee 32 cable modem and  use my Time Capsule set up w a static IP to handle my wireless.  It always worked.  My Cellspot is connected to the Ethernet port of the Time Capsule.  Like I said, no issues with it until the other night when I lost power and the unit failed to initialize.  So I was issued a  replacement. 

              • tmo_marissa

                Re: Setting up 4G LTE Cellspot

                Hey there! Were you able to find what you needed in the setup guide? How are things going for you?

                  • tmo_lauren

                    Re: Setting up 4G LTE Cellspot

                    Just wanted to check in again!

                     

                    -Lauren

                      • biochemist

                        Re: Setting up 4G LTE Cellspot

                        My V2 is doing the very same thing. Flashing lights but no sync.

                         

                        Setup is;

                        1. Cable modem (Spectrum) Cable in, WAN out.

                        2. Yellow cable from WAN port to Cell Spot Yellow.

                        3. Cell Spot output to Lynksys Wireless Broadband Router

                        4. Lynksys output to an 8  port switch

                        5. Rest of the world connected to the switch.

                         

                        As instructed I called Spectrum and asked for the UDP ports 123, 500, 4500 to be opened and was told that my modem does nothing at all but a pass through and they (Spectrum) cannot see anything downstream from the modem.

                         

                        It has been in this condition for the past two days. I have pressed the reset button and I have pressed and held the reset button but it still just flashes.

                         

                        What do I do next?

                          • irbrenda

                            Re: Setting up 4G LTE Cellspot

                            I don't know, but 6 hours and counting.  This is the new unit they replaced yesterday.  I'm trying to remember if the first unit I got took this long.  I'm thinking that it did, but not 2 days!    So when I called today, they said it's 72 hours, by Sunday.  Insane. 

                             

                            You have the newer V2, and that's what they were supposed to ship me.  I got the same V1, but I see it made no difference.  I was about to exchange it today.   They are blaming Charter Spectrum.  I also called and what they told you is exactly what I was told.  I had asked if they blocked those ports.  I ran a test on my computer, and it did show me those ports were all open.  So where do we go from here? 

                             

                            I was going to connect directly to the Ubee modem instead of my Time Capsule, but I'm sure it won't make a difference.   I've rebooted so many times before getting the new unit, too. 

                             

                            I was told that every time I reset the Cellspot, the initialization process starts all over again and I should not do that.  My patience is wearing thin.

                              • biochemist

                                Re: Setting up 4G LTE Cellspot

                                Fortunately for me everything else is working fine just not set up yet.

                                 

                                Real shame all this to solve a problem that shouldn't exist in the first place. I even remember when you could switch channels on your tv without it taking a really long time to switch. This all should be a nearly instantaneous database lookup and setup.

                                  • irbrenda

                                    Re: Setting up 4G LTE Cellspot

                                    My Charter Spectrum service has been excellent, so I'm not about to start messing up the router for a Cellspot.  Everything else works here, too.  If the Cellspot never works, I'll just have to use WiFi Calling on the iPhone as I've been doing for the last few days.   (I am also in an awful area for mobile service in my part of Staten Island NY)  The first Cellspot got me 4 bars, and sadly, I'm back to 1 to none without this device. Thankfully, WiFi Calling works.

                                     

                                    Meanwhile, T-Mobile has an open trouble ticket and they just said they are working on this and will get back to me. 

                                     

                                    I agree, this should be such an easy setup and connection to a router with no issues.  I'm not using it for anything but to improve in-house mobile phone service.

                                    • irbrenda

                                      Re: Setting up 4G LTE Cellspot

                                      UPDATE:   Well, it's all up and running as of 10:00 a.m. today.  When I got up early this morning (5am), I saw the same status:  blinking green power and blinking amber Internet lights only.  I figured this will never work now......over 12 hours initialization and going nowhere.    About 7 am, I suddenly saw only the power light blinking green, now no Internet light at all.  I wanted to start over, but I remember the tech saying give it at least 72 hours, and so I refrained from touching the Cellspot.    Within another hour, I saw a change again:  blinking Green power button but a steady green Internet light.  So.....I knew something is brewing.  And finally by 10:00 a.m., (was afraid to look anymore at the Cellspot), I saw 4 bars on my iPhone and I knew it's up and running. 

                                       

                                      So, when I was told up to 72 hours and don't restart it, T-Mobile meant just what they said.   Hands off. 

                                       

                                      Also, I am connected just as I said:   my Spectrum Ubee 32whatever cable/router combo first, and then my old Time Capsule to handle all the wireless, but with a static IP address.  ( I turned off wireless on the Ubee)   And the Cellspot is hooked from its WAN (yellow) into a Time Capsule LAN ethernet port,   No double NAT issues here. 

                                       

                                      Thank you, T-Mobile techs for your help in resolving this issue.

                                        • biochemist

                                          Re: Setting up 4G LTE Cellspot

                                          Glad to see you have your problem resolved. Mine ran over the weekend and still no change. I am ready to just return it and do without.

                                            • irbrenda

                                              Re: Setting up 4G LTE Cellspot

                                              Believe me, I had the same thoughts....to just return it and do without it.   Actually over the weekend, I had to pull the power on the APC-Back UPS supply that it's connected to, and of course, all my devices came back on when I reconnected my backup battery except the Cellspot and I was back to square 1 with the blinking green power light and the blinking amber Internet light.   And it stayed like that for 15 hours, and I was about to just say "forget it and return it."   But I refrained from hitting that "Reset" and just let it go, and it took about 17 hours to come back to full service again.    So, maybe that's just the nature of the beast here, definitely not a 2 hour installation for me.

                                               

                                              What lights do you still see or did you still see, if you haven't pulled the plug on it yet?

                                               

                                              Remember, I don't have it connected directly to the Spectrum Ubee cable modem either.   It's in my secondary router, which I said, is my old Apple Time Capsule, which handles my wireless for Spectrum, but it's set up with a static IP.   Not sure if that made any difference but supposedly, the Cellspot should not be connected through a secondary router.

                                                • biochemist

                                                  Re: Setting up 4G LTE Cellspot

                                                  The only lights I have on the Cellspot is a flashing green power and a solid yellow Internet.

                                                   

                                                  It is hooked directly to the Arris Cable Modem CM820 and downstream from the Cellspot is the Lynksys WiFi router and from that is a Ethernet Switch.

                                                  All that is working but I only have 1 bar which tells me the CellSpot is not doing it's cell tower emulation.

                                                   

                                                  Today is Monday so After this post I will unpower the lot at 09:00 Dallas time and power it all back up again (similar to what you did) I will then give it until next Monday and if no change...back it goes.

                                                    • biochemist

                                                      Re: Setting up 4G LTE Cellspot

                                                      As of Tuesday (24 hours) 09:00

                                                      Same lights showing (no change)

                                                      Today I have 0 bars on the T-Mobile signal in the house

                                                        • irbrenda

                                                          Re: Setting up 4G LTE Cellspot

                                                          OMG.  I know the frustration you're having.  Without the Cellspot, I also had zero bars in most of my house, and had 1 to none on my main floor.  Forget the basement or my top floors.  Nothing at all. 

                                                           

                                                          Just to be sure, you are connected from the WAN port of the Cellspot to either your Arris or your Linksys LAN (ethernet) port, right?   I have my secondary router set with a static IP and it is connected to one of the Spectrum Ubee ethernet ports.

                                                           

                                                          I read someone having success actually connecting LAN to LAN, LAN port of Cellspot to LAN port on their secondary router. I was going to try that if I never connected after 3 days, but I did.   And it wasn't a recommendation of T-Mobile's at all.  But this person said it worked.  I'd try every avenue before throwing i throwing in the towel!

                                                           

                                                          Did you think of swapping out your unit for another?   Maybe it's faulty, too!   Did you open a trouble ticket with T-Mobile?

                                                           

                                                          Be patient.   Don't touch or reset for up to 72 hours.   I'm not sure where you are located, but I know that Spectrum had outages today.  I was not affected but I know many people in NY were.  Their website was not accessible for  a day or two, from what I read.  It just came back up here.   I was told T-Mobile has issues with internet activation if we have Bright House or Spectrum, so a 2 hour installation is not in our cards!  

                                                            • biochemist

                                                              Re: Setting up 4G LTE Cellspot

                                                              I am not going to touch anything until either it starts to work or Monday comes around.

                                                               

                                                              My last contact with T-Mobile tech support had me calling Spectrum (I am in the Dallas Area) They told me all the ports were open on my cable modem. I am connected directly to the cable modem (with the yellow cable, perhaps color makes the difference) The only thing that is not working is the cell tower function. I can do WiFi calling so I am not hard down because of this.

                                                               

                                                              I will post every day with an update until it works or Monday. 32 hours and counting since power up.

                                                                • irbrenda

                                                                  Re: Setting up 4G LTE Cellspot

                                                                  There are serious major outages today with Spectrum nationwide.  Phone, Internet, the mobile app, complaints all over the place.  I don't usually have issues, but my phone services are affected.  In fact, as they returned my calls, they disconnected themselves.  I gave up calling.  Hope the Spectrum glitch is your issue.  Otherwise, swap out your device as last resort.  

                                                                    • biochemist

                                                                      Re: Setting up 4G LTE Cellspot

                                                                      10:00 Wednesday 49 hours after power up and still a blinking power light and a yellow internet light.

                                                                      Keep in mind that I let it run for a week prior to this power up and still nothing.

                                                                        • biochemist

                                                                          Re: Setting up 4G LTE Cellspot

                                                                          It is Thursday at 12:26 and no change in the lights.

                                                                          That makes 75 hours and 26 minutes. (I think that is more than the up to 72 they said it might take)

                                                                            • irbrenda

                                                                              Re: Setting up 4G LTE Cellspot

                                                                              Yes, it is.  I think it has definitely got to do with the way it is connected then.  Maybe something with that ethernet switch.  I'm just not sure.  And I thought mine took long, which it did, but I connected.   It's very frustrating indeed.  Like I said, I was about to seriously forget the whole thing.  My first unit failed to ever connect again and that was why I asked for another unit, and I wanted V2, but they sent me V1.  

                                                                               

                                                                              I'd still try a different unit and then if that doesn't work, I'd have to look into the way it's connected.  Did you try changing the ethernet cable, although I don't think that's the problem.    Honestly, if everything else works on your network, I myself would probably not mess things up just for a Cellspot, as long as Wifi calling enables you to make calls from your house.  Without wi-fi calling, my iPhone was not usable in my house at all, except for the random 1 bar I'd get periodically on my main floor.  Forget the basement and top floors. 

                                                                              • tmo_marissa

                                                                                Re: Setting up 4G LTE Cellspot

                                                                                That definitely doesn't sound right, biochemist. I checked our known and emerging issues and did see CellSpot trouble reported because of the Spectrum outages that irbrenda mentioned -- but nothing to indicate that this timeline for set-up is expected at, and honestly I think you started your set-up before that issue, right?
                                                                                At this point, I think that we need to have you Contact Us so that we can swap out the device. We so appreciate that you gave it a solid try to get it working, but we want you to have the benefit of a working coverage solution sooner rather than later.

                                                                                  • irbrenda

                                                                                    Re: Setting up 4G LTE Cellspot

                                                                                    Hi, Marissa

                                                                                     

                                                                                    Just a point of info:   I know biochemist's issues were before the Spectrum outages I mentioned.  However, when I was having trouble a few weeks ago - I accidentally disconnected my power - the original unit failed to ever get past the blinking green/blinking Internet after 15 or more hours.   And maybe a few weeks before that incident, the unit just restarted initialization due to power failure in our area.   It took about 15 hours for it to come back to full green status, but I was told back then that T-Mobile and Spectrum/BrightHouse do not play well together for whatever reason.   The  tech immediately asked if Spectrum was my ISP and said just let it go.  Forget a 2 hour install.  I guess it's true.  No issues with any other ISP, like Verizon FIOS.    But biochemist should consider swapping out the unit.   It's frustrating to say the least.

                                                                                    1 of 1 people found this helpful
                                                                                      • tmo_marissa

                                                                                        Re: Setting up 4G LTE Cellspot

                                                                                        Thank you for sharing that experience -- I have to say, although we don't have any kind of official document that calls out consistent compatibility troubles with Spectrum/CellSpot, and definitely that's not good news, I trust our Tech team when they pass along information that they've picked up by noting patterns over the course of their workday. I appreciate the input.

                                                                                          • biochemist

                                                                                            Re: Setting up 4G LTE Cellspot

                                                                                            On your advice I did contact the customer service and ordered a replacement.

                                                                                             

                                                                                            I should arrive by next Monday.

                                                                                             

                                                                                            I will document my efforts from there.

                                                                                            Again, Spectrum Cable into a Arris CM820 cable modem (only one port output) Spectrum says all ports are open and that modem cannot block any traffic.

                                                                                            From there into the Personal Cellspot V2 via yellow supplied cable.

                                                                                            From the Personal Cellspot V2 to a wireless router and an ethernet switch. Everything downstream from the personal cellspot is working normally.

                                                                                             

                                                                                            When I receive the replacement unit I will replace it and the yellow cable just to be sure. I will post when it is done and started.

                                                                                              • irbrenda

                                                                                                Re: Setting up 4G LTE Cellspot

                                                                                                Glad you ordered a replacement and hopefully you will have better luck!

                                                                                                 

                                                                                                One thing I should have asked you:  Did you ever call the T-Mobile Cellspot  team, I'm not sure what they're called, but it was definitely a knowledgeable technician for Cellspot.   When my power and Internet lights were blinking for hours on end, I was on the phone with a Cellspot tech  who asked for my serial number on the Cellspot and then he checked at his end to see if he saw that my Internet was attempting to connect.  And he did.  He said there was definitely nothing wrong with the device, as he was able to see the Cellspot was activated and attempting setup.  That's when he again asked if I had Spectrum and since he saw the Internet attempting access on his side, he said to be patient.  But you said your Internet light was solid.  Mine was blinking. That might indicate some other issue in your hardware.  However,  I would try to call the Cellspot team again and ask if they see anything happening with your Internet, if they didn't deactivate your device yet, which I'm thinking they did now, because that's what they did to me when they ordered the replacement.

                                                                                                • tmo_amanda

                                                                                                  Re: Setting up 4G LTE Cellspot

                                                                                                  Hey, biochemist!

                                                                                                   

                                                                                                  Fingers crossed that the replacement does the trick. I'm hoping that we'll here back from you today that all is well!

                                                                                                    • biochemist

                                                                                                      Re: Setting up 4G LTE Cellspot

                                                                                                      The unit did arrive today. It is a V1 instead of a V2 like the last unit.

                                                                                                      It was connected and powered up at 14:15 Central time and has now been running for 2 hours and 30 minutes.

                                                                                                      Same indications as the last unit with a flashing power light and a solid Internet light.

                                                                                                       

                                                                                                      At least I don't have to wait the 72 hours called for in the V2 unit as this one said up to two hours may be required. Oops missed that one.

                                                                                                        • irbrenda

                                                                                                          Re: Setting up 4G LTE Cellspot

                                                                                                          Glad u got a new unit.  Now, what I told u is it will definitely take over

                                                                                                          the 2 hour installation time.  Mine took 15 hours minimum.  Closer to 20.

                                                                                                          It stayed blinking green power n blinking internet light NOT solid though,

                                                                                                          for many many hours.  Then suddenly I saw it stay solid amber and then

                                                                                                          green and then went back to blinking amber.  And I was about to give up.

                                                                                                          But it took another 4 hours to finalize.

                                                                                                           

                                                                                                          My suggestion to you now is: call t-mobile cellspot technician, give them

                                                                                                          ur serial number and ask if they see internet action.  That’s how I knew

                                                                                                          that at some point, Lordy knew when, I would finally connect.   If they

                                                                                                          don’t see internet, then tell them ur setup to make sure nothing is

                                                                                                          blocking it.  I know Spectrum does not block our ports.  Good luck!! Hope I

                                                                                                          hear u r connecting next!

                                                                                                          1 of 1 people found this helpful
                                                                                                            • biochemist

                                                                                                              Re: Setting up 4G LTE Cellspot

                                                                                                              Still nothing. over 24 hours since last boot up with Tech Support driving. Trouble ticket is open.

                                                                                                               

                                                                                                              Wishing everyone a great Forth of July

                                                                                                                • tmo_amanda

                                                                                                                  Re: Setting up 4G LTE Cellspot

                                                                                                                  Darn!! I was hoping this would be the answer. Thanks for the update on the filing of a trouble ticket. We'll check back in a few days if we haven't heard back from you on your replacement Cellspot.

                                                                                                                    • biochemist

                                                                                                                      Re: Setting up 4G LTE Cellspot

                                                                                                                      I am very close to being whipped on this problem.

                                                                                                                      Tech Support can't see the CellSpot box because the ports on the cable modem are not open. Support gave me the Arris telephone number.

                                                                                                                      Arris won't talk to a customer if the device came from a provider (Spectrum)

                                                                                                                      Spectrum says they can't access the modem web site to configure because the screen says that function is unavailble.

                                                                                                                      I have tried to connect directly to the cable modem to access it's internal web site but it is not connecting at all (timeouts)

                                                                                                                      I have not found anything on UDP ports on the CM820 out in the Webiverse,

                                                                                                                      So if nobody has an idea I guess I will call tomorrow and ask to send this unit back and end my misery.

                                                                                                                      As festive as a flashing green power light seems to be I think I can do without it. After three weeks I really don't want to develop an addiction to it.

                                                                                                                        • tmo_amanda

                                                                                                                          Re: Setting up 4G LTE Cellspot

                                                                                                                          Wow! We've been working with you on the Support site for a few weeks and you've clearly spent a good amount of time doing your research, following up with each company, and continuing to keep us updated; thank you. I'm not sure if you already returned your signal booster or not, but from re-reading every post of yours, it honestly sounds like the combination of the cell spot, Spectrum, and Arris isn't playing well together. We do our absolute best to be compatible with as many networks/providers/modems as possible, but we can't hit 'em all. I wish we had a better answer for you, biochemist.

                                                                                                                          • smplyunprdctble

                                                                                                                            Re: Setting up 4G LTE Cellspot

                                                                                                                            I think I have a bit of an idea, maybe.

                                                                                                                             

                                                                                                                            I'm under the assumption your setup is like this:

                                                                                                                             

                                                                                                                            Cablemodem-->Router-->Cellspot

                                                                                                                             

                                                                                                                            Is this the case?  And, if it is the case, what kind of IP address does the router have on the WAN?  Is it a 192.168.XXX.XXX address?  Or is it something else (please don't give your IP address in here).

                                                                                                                             

                                                                                                                            The symptoms are starting to sound like you have a double NAT happening (your cablemodem is giving your router a 192.168.XXX.XXX address and your router is then giving your internal devices a 192.168.YYY.YYY address).

                                                                                                                             

                                                                                                                            If this is the case, the next options I'd try are:

                                                                                                                            1) Turn your cablemodem to "Bridge Mode" (you'll have to read your cablemodem's documentation on the how to do this).  This would stop your router from getting a 192.168.XXX.XXX address and then you'll only have a single NAT to your Cellspot.  Most devices now can handle a single NAT.

                                                                                                                            2) If the above doesn't work or the cablemodem is already in "Bridge Mode", try connecting your Cellspot directly to the cablemodem (then putting your router on the LAN side of the cellspot, making it Cablemodem-->Cellspot-->Router).


                                                                                                                            Also, make sure you power down all three devices if you change any configuration or move any them.  Most cablemodems don't like it when you change the device that's connected to it (I had a huge headache one time I changed routers because I forgot this).  I've gotten to the mindset of unplugging my cablemodem, router, and any weird finicky devices in my network any time I need to change anything.

                                                                                                                            1 of 1 people found this helpful
                                                                                                                              • smplyunprdctble

                                                                                                                                Re: Setting up 4G LTE Cellspot

                                                                                                                                ...and I just saw you tried connecting to the cablemodem without luck -- try connecting to the cablemodem directly (means finding a laptop or PC with an Ethernet port and connecting directly to the cablemodem where your router would normally be).

                                                                                                                                 

                                                                                                                                You should then be able to use the address the manual tells you to use to connect to the modem.

                                                                                                                                  • biochemist

                                                                                                                                    Re: Setting up 4G LTE Cellspot

                                                                                                                                    I do appreciate all the suggestions.

                                                                                                                                     

                                                                                                                                    The Cellspot is before the router. The problem does seem to  be with the necessary UDP ports on the Arris CM820 Cable Modem not being open. T-Mobile Tech Support cannot "see" the Cellspot from their lofty perch so the Arris CM820 Cable Modem is blocking those ports

                                                                                                                                     

                                                                                                                                    I am able to get to the setup screen on the Arris CM820 cable modem but cannot get to the advanced features screen because it is password protected.

                                                                                                                                    Where I currently stand is. I have sent an email to Arris requesting help on accessing the modem and setting up the ports. It has been several days and no response back from them. For all I know there is no easy way to do this on this cable modem but experience says there is. I have to believe the techs at Spectrum when they say they cannot access the internal screens via the cable port. There should be but perhaps that "feature" was left out.

                                                                                                                                     

                                                                                                                                    My only hope now is that someone at Arris gets in touch with me by the end of the week. One would think that a simple phone call would be better than all these negative posts, then again, what do I know? If they do and they give me a fix I will certainly  post it  here for the community, If I hear nothing or nothing of value then I will post that it is all going back in the box and back to the store.

                                                                                                                                     

                                                                                                                                    Stay tuned for the exciting conclusion.

                                                                                                                                      • biochemist

                                                                                                                                        Re: Setting up 4G LTE Cellspot

                                                                                                                                        Well, here is the conclusion, sorry it is not more exciting.

                                                                                                                                         

                                                                                                                                        The response from Arris Technical Support is

                                                                                                                                         

                                                                                                                                        "As first instance, we apologize for the inconvenience you're currently experiencing with your CM820. We are sorry to inform you that the advance configuration you're trying to perform is not available on the CM820 because it is a standalone modem. Port Forwarding is only available in devices with firewall security settings, such as routers or gateways."

                                                                                                                                         

                                                                                                                                        Had I known all this weeks ago I wouldn't be under the care of health professionals now. Being from Texas I know when to get off the horse and walk. In this case I am going to walk to the storage unit to retrieve the box then spend the afternoon trying to pry the antenna off the window glass...into the box and on with what's left of my life.

                                                                                                                                         

                                                                                                                                        Thanks to the community for all the help and suggestions.

                                                                                                                                          • smplyunprdctble

                                                                                                                                            Re: Setting up 4G LTE Cellspot

                                                                                                                                            I had noticed that late last night, but I was way too tired to reply (sorry, I got home late after Pokemon Gym fighting ).

                                                                                                                                             

                                                                                                                                            This means that the modem isn't doing anything to block anything.  It should also mean that the cellspot should be getting a public IP address (not starting with 192.168).

                                                                                                                                             

                                                                                                                                            In my opinion, if the Cellspot has the WAN port plugged in to the cablemodem and the router has the WAN port plugged in to the LAN port of the Cellspot, everything should be fine.

                                                                                                                                             

                                                                                                                                            So, I'd suggest checking one last time:

                                                                                                                                             

                                                                                                                                            Unplug [power] modem, router, Cellspot, and all Ethernet cables.

                                                                                                                                             

                                                                                                                                            Plug the WAN port of the Cellspot to the WAN port of the modem (should be only one port on the modem).

                                                                                                                                            Plug the WAN port of the router in to the LAN port of the Cellspot.

                                                                                                                                            Plug the power cables in.  First on the router, awaiting all lights to turn on.  Then the Cellspot (I'd wager about a minute for that to turn on), then the router.

                                                                                                                                             

                                                                                                                                            In most cases, the WAN port is the YELLOW one, I think, but do check to make sure.

                                                                                                                                             

                                                                                                                                            Another pair configuration you can try if the above doesn't work:

                                                                                                                                             

                                                                                                                                            Plug the WAN port of the router in to the WAN port of the modem.

                                                                                                                                            Plug the WAN port of the Cellspot to the LAN port of the router.

                                                                                                                                             

                                                                                                                                            Or

                                                                                                                                             

                                                                                                                                            Plug the WAN port of the router to the WAN port of the modem.

                                                                                                                                            Plug the LAN port of the Cellspot to the LAN port of the router.

                                                                                                                                             

                                                                                                                                             

                                                                                                                                            Knowing that you have a basic modem (I TOTALLY suggest this, and am happy that's the type you have), the first configuration should work without a hitch.  The annoying part is knowing which port to connect where.

                                                                                              • papa_jo

                                                                                                Re: Setting up 4G LTE Cellspot

                                                                                                tha

                                                                                                 

                                                                                                thanks, I've been waiting bout 12 hours. and green light power and amber on internet,, i'm going to let it sit all weekend

                                                                                    • johnmcq

                                                                                      Re: Setting up 4G LTE Cellspot

                                                                                      im very confused the power light blinks and internet is solid but the manual says

                                                                                       

                                                                                      Device connection issue with the Wi-Fi router or Wi-Fi cable

                                                                                      modem router.

                                                                                      Check Wi-Fi router or Wi-Fi cable modem router connection.

                                                                                      Flashing green light above 4G LTE CellSpot WAN port means

                                                                                      good Internet connection and traffic in progress.

                                                                                       

                                                                                      what does this mean, the ethernet port works in other devices though, what should i do besides returning the device?

                                                                                      • perolason

                                                                                        Re: Setting up 4G LTE Cellspot

                                                                                        I recommend rebooting all the units. Powering up your cable modem first, then the router and lastly the CellSpot. Each unit fully started before the next one is plugged in. I got my CellSpot yesterday and followed the installation instructions, that does not say anything about unplugging your cable modem and router as a first step. I just plugged in the CellSpot to the router, that is connected to the cable modem, as instructed and it was sitting there with flashing green power and orange internet LEDs, and would not go any further. After 10 hours I shut everything down and rebooted everything starting from the cable modem, then the router+switch and lastly the CellSpot. It came up just fine and after about 20 min I got all green lights. Now I got 4 bars in the whole house (2 floors, 3870 sqf), and outside on our back patio. The unit is placed on the first floor in the center of the house in a small storage room under the stairs where I have the router and modem.