T-Mobile One TE vs T-mobile One

doconrua714

    Help me please! any one on this forum. there is a time some where in November 2016 (Black Friday Deal) that T-mobile roll out a plan tmobile one TE. it is hot deal i grab it on slickdeal.net that it post. so i have 5 line  T-Mobile ONE™ TE includes unlimited talk, unlimited text and unlimited data on our network with no annual service contracts, or data overages for 120$, or you can get 4 lines depend on when you enrolled. its was instant hot deal.

         So here story, now T-mobile charge with 120$ for 2 line unlimmited, and each one additional line is 25$ ( 75). The total is 195$, its big different. i did try customer service to explain but its useless. It's like "a little david versus Giant" now. i hope some one out there have similar situation like mine. And even worse now, every time you try to call customer service, they will try to make you get rid of the tmobile one TE plan and joint tmobile one TI plan. In my case TE is better deal for me. I hope T-mobile will honor the deal that they made and dont be like 24hr Fitness promise customer paid up front 600$ and after three year. 50$ per year for the REst of life. but they did not keep promise and raised the price to 100$ per year. i am trying my luck in the dark here if some one on same boat like me or some one have a better explain. Thank you

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      • smplyunprdctble

        Re: T-Mobile One TE vs T-mobile One

        So, in the 5 minutes of research I did, the only thing I can find is in November 2016, for a brief period, T-Mobile offered two free lines, assuming your account already had two lines.  It was available for new and existing customers.

         

        T-Mobile Makes Magenta Friday a Thing. Black Friday, You’re On Notice. | T-Mobile News

         

        According to the post at T-Mobile One Unlimited Plan: Purchase 2 Voice Line, Get - Slickdeals.net , it says it applies until you change your plan.  I don't know what qualifies as "change your plan", but that's the only thing I can think of that may have happened to you.  I'm assuming your post is saying something like "I had it for a year and a half, then I called for something, changed my plan, and now my lines aren't free anymore."

         

        If you voluntarily changed your plan, T-Mobile will not change you back.

        1 of 1 people found this helpful
          • doconrua714

            Re: T-Mobile One TE vs T-mobile One

            Thank you much smplyunprdctble for your 5mins. The title is " T-mobile one TE versus T-mobile one TI". The link you send me is a bit missing the point. you did not read my POST clearly and already make assumption. but i am thank you and appreciated for your time to help me with it.

          • tmo_mike_c

            Re: T-Mobile One TE vs T-mobile One

            Hi there!

             

            I wasn't able to find that exact offer you're talking about. Are you saying you had this set up before and it switched all of a sudden? I know you've contacted care before, but those folks are able to dig into your account history and see what plans you had prior to it switching over.

            • smplyunprdctble

              Re: T-Mobile One TE vs T-mobile One

              Are you asking if your plan will continued to be honored indefinitely?  E.g. in five years, will you still be on this same $120 plan you signed up for on Black Friday?

               

              My guess is "most likely".

               

              T-Mobile grandfathers people into the plans they have.  Unlike some of the competition, they won't force you off "just because".  So, assuming you don't touch your plan, you should be able to keep this plan as long as you want.  I've had my plan since around 2010, I think.  I've had a number of times the stores have wanted me to change my plan, but I threatened to leave if they even thought about touching it .

               

              There are some caveats:

              1. I didn't read an "end promo date" for the free lines.  If there IS an end date to when these lines are free, your bill will increase.  But, to me, it sounds like the free lines are as long as you keep your current plan (see previous mention, which should be as long as you want).
              2. Once, a handful of years ago, T-Mobile tried to consolidate all their super-grandfathered plans on a plan-by-plan basis.  Their goal was to give you the same level of service, but increase the total bill by "up to a dollar" (it was their goal to get everyone on even dollar amount plans instead of XX.99 plans and to simplify their billing system).  If T-Mobile decides to do this again (unlikely?), your plan may be affected.  But, as stated, they kept everything in their promise for other folks as best they could, and worked with folks who had significant changes.
              3. In rare instances (this generally happens when new plan features are available and they want to get everyone on the new feature -- last instance I can think of was data on smartphone plans), you may not be able to upgrade a device through T-Mobile without modifying your plan.  This doesn't mean you can't go out on your own and purchase a device (like I do with the Nexus / Pixel line) to avoid the risk of touching your account.

               

              You will need to be diligent when doing upgrades to make sure T-Mobile doesn't touch your plan.  This is generally easy when upgrading online, but difficult [based on posts in the forum] when upgrading over the phone and in store.  But, to me, it sounds like you should be able to keep this steal of a plan as long as you want to be a T-Mobile customer.

                • doconrua714

                  Re: T-Mobile One TE vs T-mobile One

                  Thank you so much smplynprdctble, that's quite good information you provide. i am lucky to grab one of those deal, its was last couple hours i am not sure but the  Rep told me that its one of those deal you never see again. i have three line, rep told me if i get two more line then i could get that offer with condition that i cant cancel. Another condition that those two line used at least 3 months then i see the change in the Bill. Which T-mobile honor the deal. i updated from not good to excellent, could not ask more than that. i did try to call in and try to explain but no one believed. More than that, after 11 years and have not divorce with T-mobile yet like "love and hate" right? lol what is wrong with me right after all months mismatch bill. i was able to collect the contract plan of the history and present and try to explain the situation again. will see how it solve out.

                   

                  Thanks again Smplyunprdctble for your time and very appreciated  Image result for handshake avatar

                • supadav03

                  Re: T-Mobile One TE vs T-mobile One

                  I have the plan you are talking about. Signed up on a promo right after Black Friday 2 years ago. I have a 5 person family plan for $120. Unlimited talk, text, data & unlimited tethering (10GB 4G). When I log into the T-Mobile site it shows T-Mobile ONE TE.

                  • doconrua714

                    Re: T-Mobile One TE vs T-mobile One

                    Finally, someone outthere got the plan like me, lucky you supadav03. try to keep it. I don't know why I am try to explained to customer service and explains to them and it seem they can't understand and even said that I am fake and try to bargain a deal with them. I even send in the old plan and plan that I have to customer relatation. Not even one email or letter to explains it to me what happens  and why. Even if the plan change, as a customer we have the right to obtain the document or contract or email notification right.? and now whole customer rep try to switch us to T-Mobile one TE to T mobile one TI with Netflix deal as a hook. just hope this case getting more and more people involve like 24hr fitness broke their promised on 50$ per year, or Wells Fargo open account with out customer consent or AT&T charge customer fee for no reason.