on 06/03/2018 y bought a brand new IPhone 8 Plus Red
TMobile send my a confirmación by email order number xxxxxxxxx
about 3 day later UPS send my a email with a tracking number with a estimate delivery time 06/07/2018 between 1 pm - 5pm
on that day y was at home and the UPS driver show up at my door with a packet that was empty
I inmedelty refused the packet becaus it was empty .
The Ups driver ask my if there was a phone inside because he found it strange that the box had no weight .
I called t Mobile direct with the information that the Iphone was stolen by UPS.
the packet was send back to t Mobile and received today at there warehouse
Now my problem is that y have to wait until T Mobile investigations are finished where the iPhone is .
why as UPS is to blame for the lost a my IPhone I haved two wait weeks until my money is back or the will ship a new IPhone
I am not happy with the slow response with my case
T Mobile you can due better than this, why we a a customer have to wait so long until you send my a new phone.that is the falt of UPS and no the customer.
T-Mobile Handset Order Research Request
Handset Order Reference: 07659453
Thank you for contacting T-Mobile. The provided return tracking number shows the package is currently 'In Transit' to the warehouse. At this time we are unable to issue an adjustment. Please allow 7 business days after the delivery of the package for the warehouse to process the return and for any necessary credits to be applied to your account.
Handset Order Research Department
T-Mobile USA, Inc.
Message was edited by:tmo_amanda to remove personal information