What happens to free line when upgrading to ONE from SCNA?

ck93

    Hi, this is my first post.

     

    I'm thinking of upgrading my plan from SCNA 6GB to Tmobile ONE But I have following concerns which were met with inconsistent answers from T-Force and the Customer Support (Phone):

     

    1. I have a free line in my current plan. Will I still have it if I upgrade to Tmobile ONE?
      1. Tforce(3 separate CSRs) said yes
      2. Customer Support (phone) said No
    2. My current plan also has a 15% government discount from my university. Will that be carried forward?
      1. Tforce: No
      2. Customer Support( Phone): Unsure. Apparently some people were still getting it.
    3. My university also supports Tmobile Amplified. What happens if I upgrade to that?
      1. Tforce: No free line. Not sure about future free line/device promos
      2. Customer Support(Phone): Unsure about free line. Unsure about future free line/device promos.

     

    These contradictory information is confusing. Could some please Kindly address these if you know any info or have faced similar issues?

     

    Thanks

    CK

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