Just wanted to notify everyone in this community and ask for support for a fraudulent activity happened in my account. It's been a couple of months that I have ported my two lines from Verizon to T-Mobile. I paid one month's bill also and shockingly I could see a new iPhone 8 64GB has been ordered and associated in my current month's bill. I made phone complaint to T-Mobile customer care and they have quickly investigated and told me that the order has been taken place from Carolinas mall T-Mobile store, charlotte, NC and I am also living in Charlotte. So, visited the store and came to know that a scam happened in that store (a previous employee has compromised many customers data and done unauthorized device orders).
This is really serious offense guys and I am also one of the victims. But I couldn't get good support from T-Mobile because they don't have proper escalation mechanism like email complaints or FRAUD complaint facility in T-Mobile website itself. So, finally I needed to send my complaint printed in paper and sent to the T-Mobile customer relations office (that's how I have been directed by T-Mobile customer care). It's really sick and pathetic as being a big carrier in USA
Is there anyone who also became victim like me and how you guys handled this situation. Despite they know that someone done scam in a particular store, they are not removing the fraudulent amount from my billing and I have been told that further communication will take 5 to 7 business days.
However, I am planning to escalate about T-Mobile scam to "Federal Trade Commission (FTC)" if I am not getting right support in another few days.
Anyway, please let me know if you know other sources how to handle this kind of situation. Thanks in advance.
My goodness. This is very serious and I definitely wanna get you some help with this. I sent you a private message. Please take a peek at that for me, and I'll get you some help. My apologies about this, but I appreciate you coming here to report this.
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