Freezing my son's phone


    My son has left for boot camp and will be gone for a few months.  I would like to see if I can suspend or freeze his line

      All replies

      • tmo_marissa

        Re: Freezing my son's phone

        Hey there, hbunk! Sorry for the delay in our reply here! Are you and your son on the same account, or are you an authorized user for his account? If so, you should definitely be able to contact our Care or T-Force team and request that the line be suspended temporarily while he's at boot camp. Depending on your account permissions, you may even be able to set this up yourself -- you can find steps here: Suspend or restore your line! You can find out more about the right suspension type and the charges depending on his account situation (whether he's part of a family plan or on his own account) here: Seasonal Suspension.
        Hopefully that all helps, but please let me know if you have any additional questions! Thanks for reaching out!