Coverage problems after switching


    So I recently switched my family over to T-Mobile from Verizon, we kept our Verizon phones and were told they would still work with T-Mobile network, now that we have switched over and we have the service, it’s horrible. Our phones always say no service and they always cut out on us and when we are at home we have to pretty much make WiFi calls. I’m really starting to regret switching over, do we need T-Mobile phones to be able to actually use the service or what? Really thinking of switching back if we aren’t ever going to have service .so do we need T-Mobile phones ? Or is there another option for coverage ?

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