This is a user to user forum and the Tmobile employees who do reply on this board
don't have access to your account and can't make changes.
Your best bet is to try contacting them through social media like facebook or twitter.
1 of 1 people found this helpful
Welcome to our Support Community! Were you able to get another line added? If not, you can find the different ways to add a line here: Add a person or device to your account. Also, as gramps28 mentioned, you can work with T-Force via Facebook or Twitter, or you can call 611 from your T-Mobile phone.