lost phone

yunqmula

    I this is Edwin Williams and Im trying to reach customer service about my device which I had lost and i cant access anything on my online account and the number 800-937-8997 have a high volume of calls which i cant get through

      All replies

      • magenta2685614

        Re: lost phone

        Hey there, were you ever able to get through to T-Mobile customer care?  Do you remember if you have insurance on the phone?  It would be either with Asurion or (more likely) Assurant.  The direct number for Assurant is 866-866-6285.

        • tmo_mike_c

          Re: lost phone

          Hey there, and sorry about your lost phone.

           

          I do hope you were able to get in touch with our Care team. Please let us know if you were able to touch base with us about your missing device. As mentioned above, you should definitely reach out to Asurion or Assurant to file a claim if you have insurance.

          • tmo_chris

            Re: lost phone

            Just checking in here to see if you still needed help with this.