Can't Receive or Send MMS While Texting

sheleysa

    We recently switched cell phone providers from Verizon to T Mobile.  While on Verizon, I got a Samsung Galaxy Note 5 that I brought with me to T Mobile.  Since we switched, I have not been able to send or receive pictures or videos via text message.  When we went back to the T Mobile store, they told me Verizon had to unlock my phone; however, when I contacted Verizon, they said they don't lock any phones (both in person and on the phone with customer support).  Bottom line, I am stuck in the middle between two carriers and would like to be able to fully use my phone.  Help?

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