I am super sorry to hear that our coverage is not cutting it in your location The unfortunate truth is that our cell spot devices that require a home ISP will not work with Satellite internet. Looking at the thumb, we have some pretty strong LTE 700 signal which your phones can support but the amount of towers we have to cover that entire area are limited. Sandusky has LTE 700 and 2100 as well as 4G available on 2100. Looking at the coverage map, the coverage is going to be dense in and around the major towns but falls off as you reach the outskirts which is sounds like is where you reside.
We would be super sad to lose your business but totally understand that you will need to choose a carrier that will be able to provide you with the coverage you need.
Hi, drobertson517, and thanks for joining our Community to post about this concern. I agree with Chris's points above -- we'd hate to see you go; but if you're in an area where our coverage is thinner, that would certainly explain your experience. I know it won't help much while you're out and about, and the satellite service isn't compatible with the CellSpot device; but is WiFi calling an option to improve in-home coverage? Just trying to make sure we're thinking through all of the possible fixes for you!