No MMS after switching Verizon Galaxy S7 to T-Mobile

kkramer@bu.edu

    Hello, I switched to T-Mobile from Verizon 5 days ago. I have a Verizon Samsung Galaxy S7. Ever since I switched to T-mobile, I have been unable to send or receive MMS. At first, I also had no mobile data, but switching my APN to settings I found on this forum allowed me to have data.

     

    I have spoken to 5 or 6 reps, and none have been able to solve the MMS problem. On my most recent call, I was told by the T-Mobile rep that it is impossible for me to use my phone on T-Mobile and that I have to purchase a T-Mobile phone. However, none of the other reps have said this and I was certainly not told this when switching to T-Mobile last week.

     

    Does anyone know how to get MMS working? If the last rep is correct and T-Mobile lied to me about being able to use my current phone on their service, I'll probably just switch back to Verizon because this has been so frustrating.

     

    Thank you!!

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