Device paid off but with past due fees?

magenta5086159

    Hello I am frustrated because I am ready to pay off my device balance of $51.00 but I have had financial difficulties last few months and have been paying payment arrangements and tmobile said they cannot unlock my phone because i cant have a past due amount? Is there any way around this since i will have paid off my device?? please help with some advice thank you

      All replies

      • smplyunprdctble

        Unlock your mobile wireless device

         

        Says your account must be in good standing to request an unlock code.  Doesn't matter if your device is paid off.  You cannot be past due.

        1 of 1 people found this helpful
          • magenta5086159

            I understand that however I believe it is unfair since if i pay the phone then its mine also I lost my job because i have anger issues and i am bipolar i havent worked in over a month I mean I am not trying to be unrealistic I know i owe the money but i am having a hard time. I have been paying this for almost 2 years now.

            • magenta5086159

              Unlock eligibility for phones, tablets, and mobile Internet devices on Postpaid plans like T-Mobile ONE

              • The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
              • If the device is financed using T-Mobile’s Equipment Installment Plan (EIP) ,or if it's leased through JUMP! On Demand™, all payments must be satisfied and the device must be paid in full unless otherwise specified.
              • If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account must have migrated to Simple Choice no contract rate plan.
              1 of 1 people found this helpful
                • magenta5086159

                  I have met all three of those

                  • smplyunprdctble

                    Read the entire document

                     

                    Unlock requirements

                    We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.

                     

                    Device eligibility is determined as follows:

                    • The device must be a T-Mobile device.
                    • The device must not be reported to T-Mobile as lost, stolen, or blocked.
                    • The account associated with the device must not be canceled, and be in good standing.
                    • You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
                    • The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
                    • T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

                    As the bold line says, your account must be in good standing.

                    1 of 1 people found this helpful
                      • magenta5979450

                        smplyunprdctble

                         

                        So I have read the whole doc and it appears you have. So explain away the contradiction in it about u locking phones on cancelled accounts.

                         

                        Since you like to call people out and such

                         

                        Unlock requirements

                        We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.

                         

                        Device eligibility is determined as follows:

                        • The device must be a T-Mobile device.
                        • The device must not be reported to T-Mobile as lost, stolen, or blocked.
                        • The account associated with the device must not be canceled, and be in good standing.
                        • You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
                        • The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
                        • T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

                         

                        Unlock eligibility for phones, tablets, and mobile Internet devices on Postpaid plans like T-Mobile ONE

                        • The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
                        • If the device is financed using T-Mobile’s Equipment Installment Plan (EIP) ,or if it's leased through JUMP! On Demand™, all payments must be satisfied and the device must be paid in full unless otherwise specified.
                        • If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account must have migrated to Simple Choice no contract rate plan.
                        • If the device is associated with a canceled account, the account balance must be zero, including all pending charges
                          • tidbits

                            Re: Device paid off but with past due fees?

                            magenta5979450 wrote:

                             

                            smplyunprdctble

                             

                            So I have read the whole doc and it appears you have. So explain away the contradiction in it about u locking phones on cancelled accounts.

                             

                            Since you like to call people out and such

                             

                            Unlock requirements

                            We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.

                             

                            Device eligibility is determined as follows:

                            • The device must be a T-Mobile device.
                            • The device must not be reported to T-Mobile as lost, stolen, or blocked.
                            • The account associated with the device must not be canceled, and be in good standing.
                            • You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
                            • The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
                            • T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

                             

                            Unlock eligibility for phones, tablets, and mobile Internet devices on Postpaid plans like T-Mobile ONE

                            • The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
                            • If the device is financed using T-Mobile’s Equipment Installment Plan (EIP) ,or if it's leased through JUMP! On Demand™, all payments must be satisfied and the device must be paid in full unless otherwise specified.
                            • If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account must have migrated to Simple Choice no contract rate plan.
                            • If the device is associated with a canceled account, the account balance must be zero, including all pending charges

                            Bold and underlined.  You need to be current without a past due amount.