Oh man, we totally need to get this squared away for you. That's rough you've been dealing with this for so long. This will require getting into your account so we'll need some help from our T-Force team. They can be reached through the Facebook or Twitter links in my badge below or on our Contact Us page. Can you please try reaching out to them and letting them know about this?
Hey there! Did you get a chance to reach out to our T-Force folks yet?