Hey, h34th3r5! Thanks for joining our Community to ask this question -- can I ask where we advised you of this policy? I know that customers who upgrade with JUMP! On Demand have to upgrade to different device models or memory sizes compared to their current devices, but I haven't heard (and don't see after researching) that it necessarily has to be a higher cost device, higher model, or higher memory variant. What phone do you have now and what did you want to JUMP! to?
I was informed by more than one of your CS agents about this policy. I currently have an iPhone X 64 gb. I inquired about getting the iPhone 8+ and was told that I couldn't "downgrade" to that phone cause the iPhone 8+ wasn't as expensive as the phone I currently have. The "just pay for another line" or "well you can have two leases" were actual options I was offered by these same agents.
I even called once and an agent said I was misinformed, then looked up the policy and said "oh...nope that's correct". I was told that and this would have been REALLY good to know when I signed my lease program instead of 6 months later. I feel like such a drastic policy change should have been better communicated.
So if Apple lowers the prices, will iPhone X users be able to upgrade to a "cheaper" iPhone X2 (or whatever)?
h34th3r5, I wish I could tell you -- but to be honest I can't speak to the future of any program, or Apple's intentions regarding pricing.
I do want to make sure you're receiving accurate information about the program as it exists at this time, though. I still can't locate any call-out about a change in the program in the manner that was outlined to you! The only call-out I can find that delineates devices for JOD is the acknowledgement that the iPhone X is currently the only Tier 3 JOD device that we retail -- but this is in regard to damage fees, and isn't mentioned as something that bears relevance to completing an upgrade. I absolutely agree that if this were part of the policy, it should be communicated. I will reach out and double check with the program owners to see what we can determine.
In the interim, I do know that when a representative walks through the upgrade process, a list of available devices will show -- which is important, because not all devices are available for JOD. Are you still interested in upgrading? While we can't take a look from here; I'd be super interested to know what device options our T-Force team sees if they walk through the upgrade process with you. Are you active on social media at all? T-Force is our support team on Twitter and Facebook, and in those channels (Twitter via DM and Facebook via Message) we have a secure platform for account verification and can take a look at these details!
I'll follow up with what I hear back as soon as I have news to report, but if you happen to decide to reach out to T-Force I'd love to know what you learn from having someone walk through the upgrade process!