Money

maccawolf

    I currently have a prepaid plan. I have had Tmobile service for over 4 years. I would like to switch to the 55+ plan, but I have close to $400.00 on my account. Can that money be transferred?

      All replies

      • tmo_marissa

        Re: Money

        Oh goodness, maccawolf! Thanks for being a customer for four years -- we're happy to have you!
        That's quite a credit balance you've amassed! I'm sorry to be the bearer of this news, but balances on pay in advance accounts don't transfer when you convert to postpaid -- so your best bet in this situation is to use your balance before switching to the 55+ plan.

          • maccawolf

            Re: Money

            That's what I was afraid of. I guess I will use up my credit and go to another cell phone company....

              • tmo_marissa

                Re: Money

                I'm sorry to read that, maccawolf! If there were a way to transfer the funds across the two billing platforms I'm sure we'd love to help you out. We can definitely forward the feedback about your frustration with this limitation -- thank you for posting!