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If you are on this page you should see on the bottom right hand corner a button you can press, and get a agent.
You can also reach T-Mobile through the MyTmobile app, as well as twitter, and Facebook.
tidbits has some great suggestions! Did you have a chance to use any of the options he mentioned?
Just checking to see if you were able to use the steps above to contact our Care team. Please let us know. Thanks!