Netflix Issue

braydenstrand

    I was trying to set up the free Netflix. I added Netflix as a service, but it wouldn't load past that, so I assumed I could just go back in and create my Netflix account, and closed the page. However, I can't see a way to create an account now. So, I have the service added to my T-Mobile account but can't actually use it. Anyone know how to help? Thank you in advance

      All replies

      • gramps28

        Re: Netflix Issue

        This link may help you.

         

        Netflix On Us

        • tmo_chris

          Re: Netflix Issue

          Hey there! Did you still need any help with this?

          • magenta5171038

            Re: Netflix Issue

            No, his point (and the same issue I am facing) was that they give you only once chance to establish the handshake between T-Mobile and Netflix. The help page link is not helpful because it says, "You'll be rerouted to Netflix to continue the process:". I received an error instead, but T-Mobile thinks it succeeded and shows me as registered with Netflix. Now there is no (apparent) way to restart the handshake.

              • magenta5171038

                Re: Netflix Issue

                To fix my issue, I went to my local T-Mobile location and the representative texted me a link to retry the Netflix sign-up. It worked fine and I am now able to use my new Netflix account.

                  • magenta6138001

                    Re: Netflix Issue

                    Can you share that link? My Netflix was automatically enabled so I cannot actually order it and now I cant link to my netflix account

                      • magentatechie

                        Re: Netflix Issue

                        Hey there!  You can sign up for Netflix by logging in to your my.t-mobile.com account.  You may even see a link regarding the offer on the main page (under Important Messages).  If not, click Plan at the top of the page, then click Select Services.  Under Family and Entertainment, choose your desired Netflix plan.   Tap Add Services.  Scroll down on the following page and press Next.  Choose your start date, then agree to the terms and conditions.  Select Submit Changes.

                         

                        On the next page, tap Next Step, Sign Up link.  Click Sign up for Netflix (even if you already have an account).  After that, click the Already have an account link to log in and associate your existing Netflix account to your T-Mobile bill.

                  • 305-609-5855

                    Re: Netflix Issue

                    I've been trying for a month now,  to connect both accounts to take advantage of the 'free" Netflix, but the link on the T-mobile Website send me to a 404-Page Not Found error. I try on the  T-Mobile  app and it goes to a dead page too....
                    Any ideas or a link that can actually work?

                     

                    thanks