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Hey, magenta4327715! I know it's been a few days since your original post, but I wanted to check back in here and see if you'd had a chance to swing back by the store and show our staff there this screen protector. I can't speak to whether or not a return would be an option; but based on your description it sounds worth the ask! If I am remembering correctly, I think that some protectors may actually have a manufacturer's warranty, as well -- do you happen to remember the name of the company that made this glass protector, or is it listed on your original receipt or in your EIP perhaps? If a return isn't an option it may be worth reaching out to the company that made it and asking whether what you're experiencing is wear and tear that they'd consider normal or not!
Just wanted to check back in on the advice Marissa provided!
Hey there! Just wanted to swing by once more and see how things are going for you. Hope all is well!
So I took it into the store and showed them the screen and the guy said
that all glass screens protectors get scratches, but they protect the
phone. He said that I should have gotten one made out of poly something. So
I showed him the box that says lifetime warranty and the pics on the box
showing a key held against the phone with the protector and the text says
So basically I was pushed into buying something I wasn't informed about at
all and it can't be exchanged or returned.
I'm so sorry to read that. Were you able to contact the manufacturer of the screen protector? Perhaps they'll be able to honor their lifetime warranty?
FWIW, when it comes to devices (phones), we offer a supplemental warranty, but generally speaking a warranty is a manufacturer's domain, not a retailer's -- so I'm thinking you might have better luck reaching out to the company that made this!
I think you've made an excellent point about the product overall and the exchange/return policy -- those should be printed on the back of your receipt but it sounds like we could have done a better job of going over it, to say the least. But as much as we appreciate the feedback, I'm still hoping there's a way for your screen protector to be replaced!