At Christmas 2017 I was invited by my boyfriend to leave SPRINT and Join T-MOBILE during their BOGO (Buy one Get the second phone Free) promotional.
We visited the T-MOBILE store in Lakewood, CA where we made the BOGO deal for the GALAXY NOTE 8. We were assured by the sales MANAGEMENT that after around 3 months we would receive a REBATE check or credit that would pay off the phone.
After 4 months, a credit appeared on my boyfriend's account. He called T-MOBILE customer service to ask that the credit be applied to pay off the second phone as promised but was told that the credit amount could NOT be applied to the second phone and would just be a credit on the account. Well as it is being a CREDIT, the regular monthly payments are being drawn from that credit. Eventually, that credit amount will run out and we would be back to paying the entire bill, including the payment for the second phone!
This is absolutely unacceptable and is fraudulent on T-MOBILE's part. The second phone line should be FREE!
The customer service rep gave us a lame excuse that the T-MOBILE store staff did not send in the paperwork correctly..and OH WELL...you're just screwed!
How can you resolve this issue? I do not want that credit amount to be chipped away with the regular account payments but instead, have that whole credit amount be applied to pay off the second phone as promised at the T-MOBILE store.
We plan to file a claim with the Better Business Bureau for misleading and fraudulent advertising, and the next step is LAWSUIT!
Let me know if you need any further information so that you can work on getting this matter cleared up as this is bad on T-MOBILE to allow their advertised promotional to actually be a fraud.